Shipping Policy

Our goal is to provide you with the best customer experience possible, no matter where you are. Every day, we deliver to thousands of customers around the world, ensuring the highest level of responsiveness for you at all times.

Delivery:

1. Free worldwide delivery.
2. Shipping Logistics Providers: DHL, 4PX UPS, TNT, FEDEX and EMS (usually)
3. Processing Time: All orders are shipped within 1-3 days of purchase. *Business days only
4. Estimated Delivery Time: Within 7-12 days (Delivery time is estimated only and cannot be guaranteed.)  If you need faster shipping service, you can choose express shipping when place the order.Then package can be delivered normally within 3~7 days.


**Note

1. Please make sure the shipping address on the order is correct before payment, as it is our shipping address.
2.When force majeure is encountered, the processing of the order will be delayed. However, weather permitting, we will ensure that your order is processed quickly.
3. We will take all reasonable precautions to ensure that the product is not damaged. If the product is damaged in transit, please contact us at soulyearntea@gmail.com immediately within 3 working days of receipt.

Orders Tracking

After your order has been successfully placed, you will receive an Order Acknowledgement email to confirm your order details. Once your item ships, you will receive a Shipment Confirmation email including your order number, the carrier's information, the date and time the order was placed, the status of the order, and package tracking numbers for items that have shipped.You can track your items on the carrier's official website 24 hours a day. or you can click orders tracking page to track your order

1.Please note, international shipping services do vary from country to country. To find out the exact services that are available, please put in your full address at check out.
2.Shipping internationally does mean that you may be required to pay customs and import taxes. All international customers are responsible for the customs rates within their own country. For further information, we recommend contacting your local customs office.